Why are seller feedback and product reviews integral part of Amazon business?
For
anyone who is selling on Amazon, receiving feedback and reviews is a
part of the business. Some may consider it as an integral element,
some may consider it an optional element.
I
will take you through few points why Amazon seller feedback and
product reviews are integral, and not an optional part of your Amazon
business
Amazon seller feedback and product reviews may convince future buyers to make a purchase
When
potential buyers are going through the product, they definitely read
what other buyers have said about your product and sales service. Any
feedback or review that is positive can convince new potential buyers
to confidently make a purchase from you. If the seller feedback or
product review is negative, they may shift to other buyers with good
feedback and end up purchasing from them. In this way, you may lose
new buyers.
Seller feedback and product reviews increase Amazon seller rating
Amazon
rates their sellers based on few factors, one being negative seller
feedback and product reviews that a seller account receives. Negative
feedback or review can bring down seller rating. Though you have
taken all precautionary measures to avoid negative feedback, there
may be a few situations where you have already received negative
feedback. In such cases, how you deal with them is highly important.
Amazon feedback tool like Insight
Mailer can help you to
deal with negative feedback. The tool will provide you an alert as
and when you receive negative feedback from Amazon customers. And it
also provides a series of professionalized Email templates that can
be triggered to develop a rapport with customers and understand their
actual issue. If the issues are reasonable, you can take all possible
actions to fix the issue and win back your customers. The customers
would even remove negative feedback and replace it with positive
feedback.
Amazon feedback and reviews help you win the buy box
Positive
seller feedback and product reviews are one of the determinants that
Amazon considers when rewarding sellers with buy box. And winning buy
box can increase your Amazon sales. So maximizing positive seller
feedback and product reviews is an integral part of your business.
Considering it as an optional element can let down your chances of
winning the buy box.
Amazon customer reviews can increase seller credibility
It
is a general tendency of potential buyers to read through the
feedback and reviews to understand about other buyers purchase
experience. Positive seller feedback and reviews can develop trust
and confidence in potential buyer’s mind, that encourages them to
make a purchase from you without any second thought. More the buyers
trust you, higher is the probability of buying from you and hence
higher is your Amazon sales.
Looking
to increase positive seller feedback and reviews? You can automate
Amazon feedback request with Insight Mailer. The tool provides a
range of professionalized Amazon feedback request Email templates
that can be triggered at a single click to request feedback from your
satisfied customers.
Wrap up
Every
seller aspires to win the buy box, achieve high seller rating and win
new buyers with credibility. And hence seller feedback and product
reviews are integral and not an optional part of your Amazon
business.
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